Terms & Refund Policy

Last updated: 2026

1. Service

VinTrail provides vehicle history reports based on the VIN, chassis or registration number you submit. Reports are compiled from third-party data sources and are delivered to the email address you provide.

2. Price & payment

The price of a report is shown on the secure checkout page before you pay and is charged once. Payments are processed securely by Stripe.

3. Delivery

Reports are normally delivered by email within 12 hours of a successful payment. If you have not received your report within this time, please contact us at ali33000732@gmail.com.

4. Accuracy

We work hard to provide accurate information, but vehicle history data depends on what has been reported to our sources. A report cannot guarantee that a vehicle is free of problems, and it should be used together with a physical inspection by a qualified mechanic.

5. Refund policy

You are entitled to a full refund if we are unable to deliver a report for the VIN you submitted, or if your report is not delivered within 48 hours. If you entered an incorrect VIN, contact us before the report is delivered and we will correct it free of charge. Once a report has been delivered for the VIN you submitted, it is non-refundable. To request a refund, email ali33000732@gmail.com with your order reference.

6. Contact

Questions about these terms? Email ali33000732@gmail.com.